f789 Privacy Policy

1. Information We Collect

f789 collects personal data from you in several ways: directly when you register an account or interact with the platform, automatically as you browse and play, and occasionally from trusted third-party sources to verify your identity or comply with anti-money laundering obligations. The categories of data we may collect are described in detail below.

1.1 Registration and Account Data

When you create a f789 account, we collect the following information that you provide voluntarily:

• Full legal name — to verify your identity and personalise your account.
• Date of birth — to confirm that you meet the 18+ age requirement.
• Email address — for account communications, security alerts, and promotional messages (where opted in).
• Mobile phone number — for SMS verification, two-factor authentication, and support contact.
• Residential address — collected during the KYC verification process to satisfy identity confirmation requirements.
• Username and password — stored in encrypted form; f789 staff cannot view your plain-text password.

1.2 Identity Verification (KYC) Documents

Before processing your first withdrawal, or where f789's compliance systems trigger a review, we may request copies of government-issued identification documents, proof-of-address documents, and proof of ownership of the payment method used. These documents are processed solely for identity verification and anti-money laundering purposes. Accepted documents include the Bangladesh National ID card, passport, driving licence, and recent utility bills or bank statements issued within Bangladesh.

1.3 Financial and Transaction Data

f789 records all financial transactions associated with your account, including deposits (amount, payment method, date and time, reference number), withdrawals (amount, destination method, processing status), bonus credits and debits, and any chargebacks or disputed transactions. f789 does not store full card numbers or bKash/Nagad PINs. Payment tokenisation is managed by the respective payment provider.

1.4 Usage and Behavioural Data

When you use the f789 platform, our systems automatically record technical and behavioural data including:

• IP address, approximate geolocation (country and city level), and internet service provider.
• Device type, operating system, browser type and version, and screen resolution.
• Pages visited, games played, session duration, click patterns, and navigation paths.
• Betting history: markets selected, stakes placed, odds accepted, and outcomes.
• Time and frequency of logins, active session lengths, and logout patterns.

This data is used for platform security, responsible gaming monitoring, product improvement, and fraud prevention. It does not identify you by name in isolation but may be combined with account data to build a fuller picture of your activity on f789.

1.5 Communications Data

If you contact f789 via live chat, email, or any other support channel, we retain a record of that correspondence including the content of messages, timestamps, and any attachments. This data is used to resolve your query, train our support team, and maintain an audit trail of interactions where required for compliance purposes.

2. How We Use Your Data

f789 uses the personal data it collects for the following purposes. We process your data only where a lawful basis exists — typically because processing is necessary to perform our contract with you, to comply with a legal obligation, or because f789 has a legitimate interest in operating a secure and fair gaming platform.

Purpose	Data Used	Lawful Basis
Account creation and management	Registration data, email, phone	Contractual necessity
Age and identity verification (KYC)	Date of birth, ID documents, address	Legal obligation
Processing deposits and withdrawals	Transaction data, payment method details	Contractual necessity
Fraud prevention and AML monitoring	Transaction data, IP, device, behavioural data	Legal obligation & legitimate interest
Responsible gaming monitoring	Betting history, session data, behavioural data	Legitimate interest (player protection)
Customer support	Communications data, account data	Contractual necessity
Platform security and integrity	IP, device, login data	Legitimate interest
Promotional communications (opt-in only)	Email, name, game preferences	Consent
Platform analytics and product development	Usage data, behavioural data (anonymised)	Legitimate interest

f789 does not use your personal data for automated decision-making that produces significant legal effects on you without human oversight. Where automated screening tools flag an account for review (for example, as part of AML monitoring), a human compliance officer reviews the case before any action is taken.

3. Cookies and Tracking Technologies

f789 uses cookies and similar tracking technologies (such as web beacons and local storage objects) on its website and mobile applications. Cookies are small text files placed on your device when you visit f789.im. They serve a range of functions from keeping you logged in to helping us understand how players navigate the platform.

3.1 Types of Cookies Used

• Strictly Necessary Cookies: These cookies are essential for the f789 website to function. They enable core features such as maintaining your login session, storing your language preference, and keeping items in your bet slip. You cannot opt out of strictly necessary cookies without disabling the platform entirely.
• Performance and Analytics Cookies: These cookies collect anonymous data about how visitors use f789.im — which pages are visited most, how long sessions last, and where users encounter errors. This data helps f789 improve the platform. No personally identifiable information is collected via these cookies without your consent.
• Functional Cookies: These cookies remember your preferences (such as preferred sports markets, game filters, and display settings) to deliver a more personalised experience on return visits.
• Security Cookies: These cookies support f789's fraud detection systems by recording device fingerprint data, identifying unusual login patterns, and flagging potentially compromised sessions for review.

3.2 Managing Your Cookie Preferences

You can manage non-essential cookies by adjusting your browser settings to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of the f789 platform — for example, you may be required to log in again on each visit if session cookies are disabled. Most modern browsers provide a settings panel where you can view and control the cookies stored on your device by each website you visit. Refer to your browser's help documentation for specific instructions.

4. Sharing and Disclosure of Data

f789 does not sell or rent your personal data to any third party. We may share your data with external parties only in the limited circumstances described below, and always subject to appropriate contractual safeguards.

4.1 Service Providers and Data Processors

f789 works with a number of trusted third-party service providers who process personal data on our behalf in order to deliver the f789 platform. These include game software providers (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi), payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard), identity verification and KYC service providers, cloud hosting and data centre operators, and customer support platform providers. All such providers are engaged under data processing agreements that restrict how they may use your data and require them to implement appropriate security measures.

4.2 Legal and Regulatory Disclosure

f789 may disclose personal data to law enforcement agencies, regulatory authorities, or courts where it is legally compelled to do so — for example, in response to a valid court order, a government investigation into money laundering or fraud, or an official regulatory inquiry. In such cases, f789 will disclose only the minimum data required to satisfy the legal obligation and will, where lawfully permitted, notify the affected player.

4.3 Business Transfers

In the event that f789 undergoes a merger, acquisition, restructuring, or sale of all or part of its business assets, player data may be transferred to the acquiring entity as part of that transaction. Where such a transfer occurs, f789 will take reasonable steps to ensure that the recipient of the data is bound by privacy obligations that are at least as protective as those in this policy, and registered players will be notified of any material change in data controller.

4.4 Responsible Gaming Partners

With your consent, f789 may share limited account data (name, email, and self-exclusion status) with recognised responsible gaming support organisations to facilitate self-exclusion across multiple platforms. This sharing occurs only where you have actively requested self-exclusion and is not used for any commercial purpose.

5. Data Retention and Storage

f789 retains your personal data only for as long as it is necessary for the purposes described in this policy, or as required by applicable law. The following retention periods apply as a general guide:

• Active account data (registration details, preferences, communications): Retained for the duration of your active account relationship with f789.
• Transaction and financial records: Retained for a minimum of 5 years following the date of the transaction to meet anti-money laundering record-keeping requirements.
• KYC documents (ID copies, proof of address): Retained for a minimum of 5 years following account closure or the completion of the identity verification process, whichever is later.
• Customer support communications: Retained for 2 years following the closure of each support ticket unless the matter involves an ongoing dispute or legal claim.
• Behavioural and usage data: Retained in anonymised or aggregated form for up to 3 years for platform analytics and responsible gaming research purposes.
• Self-exclusion records: Retained indefinitely to ensure that self-exclusion instructions remain enforceable even if a player subsequently requests account reopening.

All personal data held by f789 is stored on servers located in secure data centres. f789 takes all reasonable technical and organisational measures to protect data against unauthorised access, accidental loss, or destruction during the storage period.

6. Security Measures

f789 is committed to maintaining the security of your personal data. We implement a layered security framework that includes both technical safeguards and organisational controls. Key security measures in place at f789 include:

• SSL/TLS Encryption: All data transmitted between your browser or mobile app and the f789 servers is encrypted using current-standard Transport Layer Security (TLS 1.2 or higher). Look for the padlock icon in your browser address bar when visiting f789.im.
• AES-256 Data-at-Rest Encryption: Sensitive stored data — including KYC documents, financial records, and authentication credentials — is encrypted at rest using AES-256 encryption.
• Two-Factor Authentication (2FA): f789 offers optional two-factor authentication for all player accounts. Players are strongly encouraged to enable 2FA via the account security settings panel to add a second layer of protection against unauthorised login.
• Intrusion Detection Systems: f789's infrastructure is monitored 24/7 by automated intrusion detection and prevention systems that flag anomalous traffic, brute-force login attempts, and suspicious access patterns in real time.
• Access Controls: Internal access to player personal data is restricted on a strict need-to-know basis. f789 employees who require access to personal data for their role are subject to background checks, confidentiality agreements, and role-based access controls.
• Regular Security Audits: f789 conducts periodic security assessments, including penetration testing and vulnerability scans, to identify and remediate potential weaknesses in its systems before they can be exploited.

Despite these measures, no internet-based platform can guarantee absolute security. If you become aware of any unauthorised activity on your f789 account, or if you suspect that your login credentials have been compromised, contact f789 support immediately via live chat or at support at f789.im so that your account can be secured without delay.

7. Your Privacy Rights

As a user of the f789 platform, you hold the following rights in relation to your personal data. To exercise any of these rights, contact f789's data support team by emailing support at f789.im with the subject line "Privacy Request — [Your Right]". f789 will respond within 30 days of receiving a valid request and will not charge a fee for handling standard privacy requests.

• Right of Access: You may request a copy of all personal data that f789 holds about you, together with information about how it is used, where it is stored, and with whom it has been shared.
• Right to Rectification: If any personal data held by f789 about you is inaccurate or incomplete, you have the right to request that it be corrected without undue delay. Minor details (such as a preferred display name or phone number) can be updated directly via your account settings panel.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where the processing was unlawful. Please note that f789 may be legally required to retain certain data (such as transaction records and KYC documents) for a defined period even after you request erasure; in such cases, f789 will inform you of the specific legal obligation and the data categories it affects.
• Right to Restrict Processing: In certain circumstances — for example, while a dispute is being investigated — you may request that f789 restrict active processing of your data without deleting it entirely.
• Right to Data Portability: You may request a structured, machine-readable export of the personal data you have provided to f789, to facilitate transfer to another service provider where technically feasible.
• Right to Object: You have the right to object to f789's processing of your personal data where that processing is based on legitimate interest, including profiling for responsible gaming monitoring purposes. f789 will assess your objection and cease processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where f789 processes your data on the basis of consent (for example, for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing that occurred before the withdrawal. You can unsubscribe from marketing emails by clicking the unsubscribe link in any such email or by contacting support at f789.im.

8. Changes to This Privacy Policy

f789 reviews this Privacy Policy periodically and may update it to reflect changes in our data practices, new service features, changes in applicable law, or guidance from regulatory authorities. When material changes are made to this policy, f789 will notify registered players by email to the address on file and/or by posting a prominent notice on the f789 website at least 14 days before the revised policy takes effect.

The date at the top of this page reflects when the current version was last updated. By continuing to use the f789 platform after the effective date of any revised policy, you acknowledge and accept the updated terms. If you do not agree with the revised policy, you should cease using the platform and contact f789 support to request account closure and data handling instructions.

Previous versions of this Privacy Policy are archived and available upon written request to support at f789.im. f789 retains archived policy versions for a minimum of 5 years.