Responsible Gaming at f789

1. Our Commitment to Safe Play

At f789, responsible gaming is not a checkbox — it is a foundational part of how we build and operate our platform. We believe that the vast majority of players in Bangladesh enjoy online casino games and sports betting as a form of entertainment, and we want to keep it that way. Our goal is to give every player the tools, information, and support they need to make informed decisions about their gambling behaviour.

f789 has integrated responsible gaming principles into every layer of the platform: from the way our games display loss and win information clearly, to the automated systems that monitor for signs of problem gambling behaviour, to the trained support agents available around the clock via live chat. We do not want you to spend more than you can comfortably afford, and we will never use marketing tactics designed to pressure you into increasing your stakes or chasing losses.

Our responsible gaming framework is informed by internationally recognised best practices. We continuously review and update our tools and policies to ensure that f789 remains a genuinely safe environment for players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and every other city and town in Bangladesh.

2. Age Restriction & Verification

f789 has a strict minimum age requirement of 18 years. No person under the age of 18 is permitted to register an account, make a deposit, place a bet, or play any game on the f789 platform. This rule is absolute and applies without exception, regardless of parental or guardian consent.

To enforce this requirement, f789 implements a multi-stage age and identity verification process. During registration, all players must confirm that they are aged 18 or above by checking an explicit declaration box. This is followed by our Know Your Customer (KYC) verification process, which requires players to submit a valid government-issued identification document — such as a Bangladesh National ID card, passport, or driving licence — before their first withdrawal can be processed.

Where our systems identify a reasonable suspicion that a player may be underage — for example, through inconsistencies in registration data or behavioural patterns — f789 reserves the right to freeze the account and request immediate identity documentation. Accounts found to belong to players under 18 are permanently closed, all funds are returned to the payment source, and the case is logged for internal compliance review.

3. Self-Exclusion Programme

Self-exclusion is the most comprehensive responsible gaming tool available on f789. It is designed for players who feel that gambling has become, or is at risk of becoming, a problem in their lives. When you self-exclude, your f789 account is fully suspended: you cannot log in, deposit, place bets, or access any games for the duration of the exclusion period.

How to Self-Exclude on f789

Alternatively, if you are unable to access your account settings, you can request self-exclusion directly by contacting f789 support via 24/7 live chat or by emailing support at f789.im with the subject line "Self-Exclusion Request". Our support team will process your request immediately and confirm the exclusion by email.

Self-exclusion records at f789 are stored indefinitely. If you attempt to re-register using the same identity details or payment methods after a self-exclusion, f789's systems will detect this and close the new account. We strongly encourage players who have self-excluded to also explore the external support resources listed in Section 7 of this page.

4. Deposit & Spending Limits

One of the most effective ways to maintain control over your gambling is to set firm financial limits before you start playing. f789 provides a flexible limit-setting system that covers deposits, losses, and wagers — giving you granular control over how much money flows through your account in any given time period.

• Daily Deposit Limit: The maximum amount you can deposit in a 24-hour rolling period. Once reached, further deposits are blocked until the period resets.
• Weekly Deposit Limit: A 7-day rolling cap on total deposits. Useful for players who prefer to budget by the week.
• Monthly Deposit Limit: A 30-day rolling cap. Ideal for aligning your gambling budget with your monthly income cycle.
• Daily Loss Limit: Automatically stops play when your net losses for the day reach the amount you have set.
• Wager Limit: Caps the total amount you can stake (not just deposit) within a given period, accounting for winnings reinvested as bets.

All limits can be set or reduced with immediate effect. However, to protect players from impulsive decisions, any request to increase a limit — or to remove a limit entirely — is subject to a mandatory 24-hour cooling-off period before the change takes effect. During that 24-hour window, you can cancel the increase request if you change your mind.

Limits apply to all deposit methods supported by f789, including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. They cannot be bypassed by opening a second account or using a different payment method — all accounts are linked to your verified identity.

5. Time-Out & Cool-Off Tools

If you feel that you are losing track of time while playing, or if you simply need a short break without committing to a full self-exclusion, f789's time-out feature is the right tool for you. A time-out suspends your account for a defined short period during which you cannot log in, deposit, or place any bets.

Time-out periods cannot be shortened or cancelled once activated. This intentional friction is designed to ensure that the tool provides a genuine cooling-off period rather than a temporary inconvenience that can be immediately reversed. Once the time-out expires, your account automatically reactivates — you do not need to contact support to resume playing.

f789 also provides reality check pop-ups that appear at regular intervals during active gaming sessions. These pop-ups display your current session duration, your net result for the session, and a prompt asking whether you wish to continue. They cannot be disabled for accounts that have opted into this feature.

6. Recognising Problem Gambling

Problem gambling can affect anyone. It is not a sign of weakness or a character flaw — it is a recognised behavioural condition that can develop gradually. Being able to identify the warning signs early is crucial to getting help before gambling causes serious financial, emotional, or social harm.

• Chasing losses: Gambling with increasing amounts of money to try to recover money you have previously lost.
• Gambling beyond your means: Spending money that is earmarked for essential expenses such as rent, food, or school fees on gambling.
• Preoccupation with gambling: Thinking about gambling constantly, including planning your next session or reliving past wins and losses.
• Inability to stop: Repeatedly attempting to cut back or stop gambling but finding that you cannot.
• Hiding gambling activity: Lying to family members, friends, or colleagues about how much time or money you spend on gambling.
• Neglecting responsibilities: Missing work, neglecting family obligations, or withdrawing from social activities because of gambling.
• Borrowing to gamble: Taking loans, selling possessions, or borrowing money from friends or family to fund gambling activity.
• Emotional distress linked to outcomes: Feeling anxious, irritable, or depressed when you are not gambling, or after a losing session.

If you recognise three or more of the above signs in your own behaviour, f789 strongly encourages you to use our self-exclusion tool immediately and to reach out to one of the support organisations listed in the next section. You can also contact f789's responsible gaming support team directly via 24/7 live chat — our agents are trained to assist players who are experiencing gambling-related difficulties without judgment.

7. Support & Helpline Resources

f789 believes that no player should face gambling-related difficulties alone. Beyond the tools available directly on our platform, we encourage any player who is concerned about their gambling to reach out to professional support services. The following organisations provide free, confidential assistance:

8. Player Protection Measures

Beyond the tools that players can activate themselves, f789 operates a number of behind-the-scenes player protection systems designed to identify and respond to problem gambling behaviour before it escalates.

• Behavioural Monitoring: f789's systems continuously analyse account activity for patterns associated with problem gambling — such as long uninterrupted sessions, rapid loss-chasing bet sequences, or unusually large single-session deposits relative to account history. Flagged accounts are reviewed by our responsible gaming team.
• Proactive Outreach: Where our monitoring identifies a player who may be at risk, f789 support agents may proactively reach out via email or in-app notification to share responsible gaming information, remind the player of available tools, and offer a direct line to our support team.
• Bonus Restrictions for At-Risk Players: Players who have set deposit limits, activated time-outs, or been flagged by our monitoring systems are automatically excluded from certain promotional bonus offers that could incentivise increased spending.
• No Credit Gambling: f789 does not offer credit accounts, credit lines, or "buy now pay later" arrangements for gambling. All deposits must be funded from your own verified payment method at the time of the deposit.
• Marketing Opt-Out: Players can opt out of all promotional communications from f789 at any time via account settings or by contacting support. Players who have self-excluded are permanently removed from all marketing lists.
• Transparent Game Information: All games on f789 display their Return to Player (RTP) percentage and, where applicable, volatility rating, so that players can make informed decisions about the games they choose to play.

f789 is committed to continuous improvement of its responsible gaming programme. We welcome feedback from players and support organisations on how our tools and processes can be made more effective. If you have a suggestion or concern regarding responsible gaming at f789, contact us at support at f789.im.